Terms of service

Servicewiz Customer Service Policy
At Servicewiz, we are committed to delivering reliable, high-quality facility maintenance services with professionalism, transparency, and respect. This policy outlines our approach to customer care and the service standards our clients can expect when working with us.

 
Our Commitment
We are dedicated to providing exceptional service by:

Responding promptly to all service requests and inquiries
Arriving on time and prepared for every scheduled appointment
Employing skilled, courteous, and professional technicians
Completing work efficiently and to the highest standards
Communicating clearly and proactively throughout each project
Addressing client concerns with urgency and respect
 
Response Times
General Inquiries: Responded to within one business day
Emergency Requests: Addressed within 2–4 hours when available
Quotes and Estimates: Delivered within 24–48 hours after assessment
Non-Emergency Services: Typically scheduled within 1–3 business days
 
Communication Channels
You can reach our team via:

Phone or text: 786-475-3202
Email: [email protected]
Website contact form: Contact Form
Social media messaging: Servicewiz Miami Instagram
Our standard business hours are Mon–Sat: 9am–5pm (EST). Emergency after-hours support is available for select clients and contract holders.

 
On-Site Standards
Servicewiz technicians are expected to:

Present themselves in clean, professional attire
Respect client property and privacy
Maintain a clean and organized work area
Communicate any delays or necessary changes in real time
Refrain from any unprofessional behavior while on-site
 
Billing and Payment Terms
Invoices are due upon completion of service unless otherwise agreed
Accepted payment methods include: Credit Card, ACH, Check, Zelle, Venmo, Cashapp.
A late fee of 1.5% per month may apply to invoices unpaid after [30] days
 
Recurring Maintenance Clients
Clients on a recurring maintenance plan benefit from:

Priority scheduling
Discounted service rates or bundled pricing
Routine property checks and preventative maintenance
Flexible service terms tailored to your needs
 
Satisfaction Guarantee
Client satisfaction is our top priority. If you are not satisfied with the quality of work, please notify us within 48 hours. We will:

Return to address the issue at no additional cost
Offer credit or service adjustments when appropriate
Handle all concerns professionally and in a timely manner
 
Cancellations and Rescheduling
To avoid scheduling conflicts, we ask that you notify us of any appointment changes or cancellations at least 24 hours in advance. Repeated last-minute cancellations may result in additional charges or reduced scheduling priority.

 
Licensing and Insurance
Servicewiz is fully licensed and insured. Certificates of insurance can be provided upon request. All services are performed in compliance with applicable local, state, and industry regulations.

 
Feedback and Support
We welcome your feedback. Please send comments or concerns to:

Email: [email protected]
Phone: 786-475-3202
Our goal is to resolve all client concerns within three business days.